FAQ

1. How can I place an order?

You can place an order directly through our website kesidesigner.com. Simply browse the products, select your preferred item, choose the required options (size/customization if applicable), and proceed to checkout.

2. Do you offer Cash on Delivery (COD)?

Availability of Cash on Delivery (COD) may vary depending on your location and order value. If COD is available for your area, it will appear as an option during checkout.

3. Are your products customizable?

Yes 😊
Many of our products are made-to-order or customized as per customer requirements. Please read the product description carefully or contact us before placing your order for customization details.

4. What is your delivery time?

Orders are usually processed within 1–2 business days and delivered within 5–7 business days after dispatch. Delivery timelines may vary depending on your location and courier partner.

5. Do you provide free shipping?

Yes ✅
We offer FREE shipping across India unless mentioned otherwise on the product page or during checkout.

6. How will I track my order?

Once your order is dispatched, you will receive tracking details via email or message (where available). You can use the tracking link to monitor your order status.

7. What is your return and refund policy?

Customized or made-to-order products are not eligible for return or refund, except in cases of manufacturing defects.

If you receive a defective product, please contact us within 2 days of delivery with proper photo or video proof.

8. Can I cancel my order?

Orders can be cancelled within the same working day of placing the order. Once the order is processed or dispatched, cancellation is not possible.

9. What payment methods do you accept?

We accept secure online payments through trusted payment gateways, including UPI, debit cards, credit cards, net banking, and other available options at checkout.